+60%
Team productivity
Average increase in how much the team can handle, with automatic routing and organised queues.
WhatsApp Business for multiple users: speed up your sales and automate conversations
With Nexloo’s WhatsApp with multiple users you bring every support channel of your company into one place, organised and easy to run — scaling the conversations and the sales that come out of them.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
What WhatsApp with multiple users actually is
Running WhatsApp Web on several computers at once is unstable, produces message conflicts and can get your number banned. WhatsApp with Multiple Users is the professional answer: it connects the whole team to the same number through the official API — with automatic routing, smart queues and no risk of a block. The platform centralises every conversation, removes the need for several phones and gives you full visibility over each person’s performance. Transferring a chat, individual reports and real-time monitoring — all in one dashboard.
Results
What WhatsApp with multiple users changes
What changes in the operation when the whole team works on the same number, with a queue and a record.
< 2min
First response time
A sharp drop in how long the customer waits, with several agents available at the same time.
Zero
Lost conversations
No message goes unanswered, with automatic alerts and idle conversations redistributed.
100%
Management visibility
Managers follow every conversation, metric and team member’s performance in real time.
Features
Why Nexloo’s WhatsApp with multiple users?
Speed up support, make collaboration easy and raise the standard of how your team communicates. See how our platform changes the way you connect with customers on WhatsApp.
Omnichannel support
We are much more than a tool for WhatsApp with multiple users. Here you also bring in your Facebook, Instagram, Telegram, email and several other communication channels.
Smart chatbots
Build chatbots on your WhatsApp with multiple users using the most advanced artificial intelligence available — from clearing up simple questions to closing complex sales.
Bulk message sender
Want to run a campaign and message all of your customers? With our platform for multiple users you send messages in bulk through the official WhatsApp.
Built-in CRM
We go well beyond a simple tool for WhatsApp with multiple users. Here you get a powerful built-in CRM, so you can manage every stage of the sale and every follow-up.
OpenAI integration
Plug in the OpenAI API to help you write the best answers for your customers in context using ChatGPT, and to generate summaries of every conversation.
Mobile app
Is your team out on the road or on their phones all day? With our WhatsApp platform for multiple users you get the mobility of our Android and iOS apps.
Automatic follow-up
Never lose an opportunity or a sale to a forgotten follow-up again. With Nexloo you can schedule messages for specific dates and automate the whole process.
Automatic routing
With Nexloo’s WhatsApp with multiple users you can build service queues and route every incoming conversation automatically, gaining speed.
Advanced reports
With our WhatsApp platform for multiple users you build advanced service and quality reports, with more than 100 indicators to read your team’s performance.
Internal communication
Your team can talk to each other inside the customer conversation, speeding up the answer and improving how the team works together.
Satisfaction surveys
Want to know what your customers think of your company? With Nexloo you run automatic satisfaction surveys at the end of the conversation and build full satisfaction indicators.
Sending media
With Nexloo you are not boxed in. Send text, audio, video and files quickly and simply to your customers, within WhatsApp’s own limits.
Tags
Want to sort your customers by sales stage or priority? Create tags for your contacts, organising and prioritising the conversations that matter.
Advanced filters
With Nexloo’s platform you get several advanced filter options to sort and organise your conversations, messages or contacts quickly and simply.
Macros
Does your team repeat the same tasks over and over, like sending several messages to customers? With Nexloo’s WhatsApp with multiple users you save those macros and run them automatically.
Importing contacts
Do you have a large base of existing customers and want to bring it into Nexloo? You can do that simply and quickly through a CSV spreadsheet.
Exporting contacts
Want to export your Nexloo contact list somewhere else? The process is very simple and you run it yourself from the contact management dashboard.
Exporting reports
Want to export conversation reports and service statistics from Nexloo to read in Excel or a BI tool? You run that straight from our reports dashboard.
Message shortcuts
Does your team need to send the same message over and over? With Nexloo’s message shortcuts you create those templates and reuse them whenever you need.
Automations
With Nexloo’s WhatsApp platform for multiple users you can build all sorts of automations to route, tag or archive your messages, conversations and contacts.
Custom attributes
With Nexloo’s custom attributes you can add fields with the information that matters to a contact or a conversation — a tax ID or a contract number, for instance.
Channels
We go well beyond WhatsApp with multiple users
Give people an outstanding experience in how conversations are handled. See how our approach changes the way you interact with customers on WhatsApp.
Serve every customer from one WhatsApp number for the whole team, with individual conversations and several performance reports so you follow it all in real time.
Bring your company’s Facebook Messenger into our platform and talk to your customers straight from our system, with full reports so you follow it all in real time.
Bring your company’s Instagram Direct into our tool and talk to your customers straight from our system, with full reports so you can follow it all in real time.
Website chat
Get a powerful conversion tool by installing our interactive chats on your site and talking to your customers through our platform — with the option to automate those conversations with artificial intelligence.
Telegram
Is Telegram a strong channel for your company? Connect your Telegram bots to our platform, follow it all in real time, and automate conversations with artificial intelligence.
Is email a big part of how you talk to customers? Bring all of your inboxes into our platform and connect them to your agents so they can answer from there.
DialogFlow
Build chatbots with Dialogflow and connect them to your inbox quickly. Let the bots handle your conversations before handing them to one of your support agents.
Dyte
Dyte is a tool that helps you add live audio and video to your application. It gives your agents the option of a video or voice call with customers without leaving Nexloo.
Google Translator
Make it easier for agents to translate messages by adding a Google Translate integration. It detects the language automatically and converts it to the one you choose.
API
Want to integrate a specific tool or CRM? Use our webhook API to set that up simply and quickly.
Zapier
Connect thousands of tools to Nexloo through Zapier, bringing even more efficiency to your business.
Your whole team on one number, starting now
Zero lost conversations. Automatic routing between agents in under 5 minutes.
Segments
Who WhatsApp with multiple users is for
Eight kinds of operation where a number shared by the whole team stops being a convenience and becomes infrastructure.
Clinics and medical practices
From 3 users
They handle bookings, confirmations and patient questions on a single WhatsApp number, and cannot afford agents talking over each other.
E-commerce and online stores
From 3 users
They get hundreds of messages a day about orders and need several agents answering without duplicating replies.
Real estate agencies and brokers
From 3 users
They need to route property leads to whoever is available without losing the history of earlier conversations.
Law and accounting firms
From 3 users
They need to split conversations by department while keeping one corporate WhatsApp number for clients.
Schools, courses and universities
From 3 users
Enrolment, re-enrolment, admin and billing land on the same number, with seasonal peaks one person cannot absorb.
Car dealerships and resellers
From 3 users
They route ad leads to whoever is on shift, and need to know who spoke to each prospect and what was agreed.
Insurance, credit and financing
From 3 users
They work with long negotiations and need an auditable record of every conversation, even when the customer changes advisor.
Franchises and multi-location networks
From 3 users
They standardise the brand’s service across every location without giving up central control over response times and quality.
What sets it apart
Why choose Nexloo
What is already in the plan: no extra module, no middleman and no integration fee.
Native smart routing
Three automatic routing modes — round-robin, by specialty and by workload — configurable without code. Other tools need external integrations or manual setup.
Full real-time monitoring
Supervisors watch every conversation live, step in with internal notes and take over a chat. Full control, with no external supervision tool.
Official API included, at no extra cost
The connection to the official WhatsApp Business API is already part of the platform. No integration fees, no middlemen, and the green verification badge guaranteed.
Per-agent metrics
Dashboards with response time, CSAT satisfaction, conversation volume and resolution rate per agent. Concrete data for management decisions.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
No price table
The price depends on the size of your operation. The assessment is free.
In one short conversation we map how many agents you have, where customers come from and where the operation is losing sales today. You leave with a picture of what you need — and the number that matches it, not a generic band from a price table.
- No purchase commitment
- A 30-minute conversation
- A proposal only after the assessment
What changes
A number shared on someone’s phone is not an operation.
While the company WhatsApp lives on a handset, two people answer the same customer, nobody knows who said what, and the history walks out the door with whoever leaves. With WhatsApp with multiple users that stops happening by construction.
In practice
How WhatsApp with multiple users works day to day
WhatsApp with Multiple Users is not sharing the password to a phone. It is one number, several agents, no duplicated conversations and no history lost when someone goes on holiday.
One number, several agents
The whole team works on the same WhatsApp number, each person with their own access and their own record of what they did.
The conversation goes to whoever should take it
Automatic routing sends it by queue, department or owner, and stops two people answering the same contact.
The history stays with the company
Everything stays in the platform, not on the phone of whoever answered — a change of staff does not erase the relationship.
Management can follow it
Response time, volume per agent and conversations with no reply are all visible, with WhatsApp with multiple users auditable end to end.
Dúvidas
Before you start, let us clear things up.
The questions that come up most about connection, team, history and integrations in WhatsApp with multiple users.
Do I have to sync my WhatsApp with Nexloo?
The connection runs through the official WhatsApp Business API, with Nexloo as a provider authorised by Meta. The number is verified, the operation stops depending on a phone being switched on, and the whole team answers on the same number.
Is it only a tool for WhatsApp with multiple users?
No. Nexloo is a complete customer service platform, with integrations to several other tools and features built to help you sell a lot more.
What happens if my phone runs out of battery?
Once it is synced with Nexloo, messages keep arriving in the platform normally — even with the phone offline or dead.
Can I connect more than one WhatsApp number to Nexloo?
Yes. You can connect several numbers to the same account. Talk to our sales team for the details on how to set that up.
Can I integrate other tools and platforms?
Yes. You can bring WhatsApp, Messenger, Instagram, Telegram, email, website chat and many other tools together through our API.
Last step
A free assessment of your operation
A short conversation to map where your WhatsApp operation loses sales today — and what changes when the whole team answers on the same number.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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