75%
Tickets resolved without humans
Most support inquiries are recurring, and the agent resolves them by consulting the knowledge base.
AI Agent for Support: Seventy Percent of the Queue is the Same Question
In a help center, most volume is repetition. It occupies qualified staff and makes complex calls wait behind thirty easy ones.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é Agente de IA para Suporte
The AI Agent for Support from Nexloo resolves most support tickets without human intervention. Connected to your knowledge base, the agent answers technical questions, guides customers through procedures, and solves recurring issues in seconds — not minutes or hours.
When a question requires human assistance, the agent escalates with complete context, preventing the customer from repeating information. Integrated with the Nexloo omnichannel platform, automated support works on WhatsApp, website chat, email, and social media simultaneously.
Results
Benefícios do Agente de IA para Suporte
What changes in the center when the repeated layer no longer occupies the human team.
95%
Reduction in first response time
Customers receive responses in seconds instead of waiting minutes or hours in the support queue.
24/7
Support available without extra shifts
Continuous service outside business hours without the need for on-call staff or night teams.
40%
Increase in CSAT score
Customer satisfaction rises with quick and accurate responses that resolve issues on the first interaction.
Features
Funcionalidades do Agente de IA para Suporte
Recursos projetados para transformar o atendimento no segmento de suporte.
Integrated knowledge base
The agent consults articles, FAQs, and internal documentation to respond with accurate and up-to-date information.
Intelligent escalation with context
Transfers to a human with a summary of the conversation, resolution attempts, and identified problem category.
Step-by-step guided resolution
Guides the customer through technical procedures with clear instructions and completion verification at each step.
Sentiment and urgency detection
Identifies frustrated customers or critical issues to prioritize escalation when necessary.
Resolution and satisfaction metrics
Track automatic resolution rate, average time, escalation reasons, and post-service feedback.
Conversational context memory
The agent remembers information from previous interactions with the same contact for ongoing and personalized conversations.
Training through your knowledge base
The agent learns from their documents, price lists, policies, and website pages. The responses come from what your company wrote, not from generic internet knowledge.
Qualification through sequential questions
Instead of a disguised form, the agent guides the conversation: each response defines the next question, and what they discover becomes a filled field in the contact.
Handoff with context for the human
When the conversation needs human input, it reaches the agent with the entire history and a summary of what has already been gathered — no one asks the customer to repeat their story.
Configurable escalation rules
You define what the agent never responds to alone: out-of-table values, complaints, cancellation requests. Anything on the list goes straight to a person.
Conversation memory between sessions
The customer who returns two weeks later doesn't start from scratch. The agent picks up where they left off, with what has already been agreed upon and what is still pending.
Brand's tone of voice and vocabulary
Formal or casual, with or without emoji, using the terms your market uses. The agent writes like your company writes, not like a generic assistant.
Subject limits and secure response
Outside of what was trained, the agent doesn't make things up: they say they'll confirm and forward. It's the difference between a reliable assistant and one that invents prices.
Scheduling within the conversation
The agent checks availability, offers time slots, and confirms without switching apps. The client leaves the conversation with the appointment booked.
Sending documents and media
Catalog, price list, contract, invoice, or instructional video: the agent sends the right file at the moment they respond to the inquiry.
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Segments
Para quem é o Agente de IA para Suporte
The support centers that gain the most from a level 1 AI agent.
Empresas SaaS com base de clientes crescente
500+ clientes ativos com tickets frequentes
Ticket volume grows faster than the ability to hire and train support agents.
E-commerces com alto volume pós-venda
Lojas com 1000+ pedidos mensais
Questions about tracking, exchanges, and returns overwhelm support with repetitive inquiries.
Empresas de telecomunicações e utilities
Bases com 10k+ clientes
Inquiries about invoices, plans, and settings account for 80% of the volume and are predictable.
Sales and pre-sales operations
Starting from 3 users
They need to respond to the lead within the first few minutes and enter the human conversation already knowing the size, pain, and urgency.
Scheduling and confirmation
Starting from 3 users
They schedule, reschedule, and confirm all day long — repetitive tasks that consume the team and require no judgment.
Support and post-sale
Starting from 3 users
They receive the same question hundreds of times a month and need to reserve the human team for what is truly specific.
Billing and negotiation
Starting from 3 users
They need to approach at scale, record what was agreed, and escalate to a person when the negotiation deviates from the standard.
Recruitment and HR
Starting from 3 users
Handles candidates, collects documents, and explains benefits — high volume, low variation conversations.
Health and wellness services
Starting from 3 users
Handles appointment requests, exam results, and preparation guidance outside of business hours, when the reception is already closed.
Retail and e-commerce
Starting from 3 users
They concentrate pre-purchase questions and order tracking, with peaks on commercial dates that a fixed team cannot absorb.
Professional services and education
Starting from 3 users
They screen interested candidates and respond to the same list of questions before any conversation is worth a specialist's time.
Deals with long consultative selling
Starting from 3 users
They have cycles of weeks and need to keep the interested party warm between each human contact, without relying on someone to remember.
What sets us apart
Por que escolher Nexloo para Suporte
What's included in the plan for those who provide support via WhatsApp.
Continuous learning from interactions
The agent improves responses based on feedback and previous successful resolutions.
Absolute consistency in responses
Every interaction follows the same quality standards, without variation in mood or agent experience.
Unlimited scalability without degradation
Process hundreds of tickets simultaneously while maintaining uniform response times across all conversations.
Integration with helpdesk tools
Connects with existing systems to check status, create internal tickets, and update records.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
Seventy percent of the queue It's the same question.
In a support center, most of the volume is repetition: password, second copy, deadline, status. It's work that occupies qualified people and makes the difficult call wait behind thirty easy ones.
In practice
How the agent absorbs the repeated layer
The goal isn't to solve everything. It's to solve what is always the same, accurately, and quickly recognize what isn't — because an agent who insists on addressing what they don't understand costs more than one who passes it along.
Learn from your documentation
The help center, manuals, and ticket history form the agent's knowledge base. Outside of it, they do not respond.
Resolves what is always the same
Access, second copy, status, and deadline come in seconds, anytime, with real data from the system.
Escalate based on what you defined
Complaint, cancellation, and technical error go directly to one person, with the history and what has already been attempted.
Points out the next training
Unanswered questions appear grouped on the dashboard, by volume — it's what to tell the agent in the next round.
FAQ
Before assigning the agent at level 1.
The most common questions about knowledge base, escalation rules, and response quality.
How does the AI Agent for Support learn about my products and services?
The Nexloo AI Agent for Support is fed with your knowledge base, including help articles, FAQs, manuals, and technical documentation. You can import existing content or create new directly in the dashboard. The agent indexes this material and uses it to answer customer questions. The more complete the knowledge base, the higher the automatic resolution rate. Content can be updated at any time.
When does the AI Agent for Support decide to escalate to a human?
The agent escalates to human support in specific situations: when it cannot find an answer in the knowledge base after two attempts, when it detects high frustration sentiment in the customer, when the customer explicitly requests to speak with a human, or when the issue involves actions that require special permission such as refunds or administrative access. The escalation includes a complete summary of the conversation to avoid repetition.
Can the AI Agent for Support resolve complex technical issues?
The agent resolves technical issues that have documented procedures in the knowledge base. It guides the customer step by step through processes such as password resets, integration setups, connectivity troubleshooting, and configuration adjustments. For unprecedented issues or those requiring deep log and system analysis, the agent collects diagnostic information and escalates to the technical team with all context.
Which channels does the AI Agent for Support work on?
The AI Agent for Support works on all channels connected to the Nexloo platform: WhatsApp, Instagram Direct, Facebook Messenger, Telegram, website chat, and email. The customer receives the same level of support regardless of the chosen channel. If they start a conversation on the website chat and continue on WhatsApp, the context is preserved without repeating information.
How to measure the performance of the AI Agent for Support?
Nexloo provides a comprehensive metrics dashboard to track the performance of the AI Agent for Support. Key metrics include automatic resolution rate, average resolution time, escalation rate, most frequent contact reasons, post-service CSAT score, and ticket volume over time. Comparative reports show evolution over time and identify opportunities to improve the knowledge base.
How much does the Nexloo AI Agent for Support cost?
Nexloo offers a free trial of the AI Agent for Support without a credit card. Plans include automated support functionality integrated into the omnichannel platform. The cost varies based on monthly ticket volume and additional features. The return is calculated by the reduction in hiring support agents and the improvement in customer satisfaction that results in lower churn.
Last step
Where is your support spends the team
A short conversation to gauge how much of your queue is repetition — and what capacity remains when it clears.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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