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Multiple Users WhatsApp for SDR: outreach happens in seconds, not when someone opens the device

Ad leads cool down quickly: first responder talks, later responders compete. With a number that one person opens at a time, it becomes a lottery.

Our Clients Companies that trust the operation

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Automations built on our platform

O que é WhatsApp Múltiplos Usuários para SDR

The WhatsApp Multiple Users for SDR by Nexloo allows multiple agents to use the same WhatsApp number simultaneously, specifically focused on prospecting and qualification. Automate SDR processes that consume hours of the team and transform low connection rates with decision-makers into an efficient and scalable operation.

Prospecting and qualification processes require consistency, speed, and continuous follow-up. The Nexloo platform delivers intelligent automation that allows leads to be qualified for salespeople without increasing headcount or sacrificing service quality.

Results

Benefícios do WhatsApp Múltiplos Usuários para SDR

What changes in pre-sale when the first contact no longer depends on who has the device.

3x

More efficiency in prospecting and qualification

WhatsApp Multiple Users for SDR automates repetitive processes to qualify leads for salespeople without manual effort.

70%

Reduction of operational tasks

Eliminate manual activities related to prospecting and qualification and free your team for strategic tasks.

24/7

Continuous SDR operation

Prospecting and qualification processes run uninterrupted, capturing opportunities outside business hours.

50%

Fewer operational errors

Intelligent automation reduces human errors in prospecting and qualification processes and standardizes operations.

Features

Funcionalidades do WhatsApp Múltiplos Usuários para SDR

Recursos projetados para transformar o atendimento no segmento de sdr.

Multiple agents on one number

The entire team serves through the same WhatsApp number without conflicts, with individual identification for each operator.

Automatic conversation distribution

New messages are distributed among available agents following capacity and specialty rules.

Unified conversation history

Any agent can access the complete customer history, ensuring continuity even during transfers.

Real-time supervision dashboard

Managers monitor volume, response time, and individual performance of each agent on the dashboard.

Shared quick responses

A bank of ready responses accessible by the entire team to expedite recurring service without losing personalization.

Internal notes between agents

Add private notes in conversations to contextualize colleagues before transfers or escalations.

One number, as many agents as needed

The whole team works on the same WhatsApp number, each person with their own login and registration. No phones on the desk and no limit on connected devices.

Distribution by queue, department, or portfolio

Rotation among those available, forwarding by subject or returning to the agent who already spoke with that client. The rule is yours, and it runs without anyone filtering.

Prevention against duplicate service

When someone takes over the conversation, it leaves the queue of others. Two people responding to the same customer with different information becomes impossible.

Transfer with the history included

Transferring the conversation to another department carries everything that has been said, including internal notes. The client does not need to start explaining again with each transfer.

Internal notes invisible to the client

The team communicates within the support system, tagging colleagues, without opening a second tool and without the risk of the observation leaking to the customer.

Real-time supervision

The manager monitors ongoing conversations, adds an internal note when they need to correct the course, and takes over the service if necessary.

Business hours by queue

Outside of business hours, each queue responds differently: out-of-office message, referral to on-call, or scheduling a return. Configured once.

Tags and attributes by conversation

Subject tags, priority, and stage, plus custom fields like Tax ID or contract number. This is what makes the filter and report exist later.

Stalled conversation alert

Conversations without response for longer than the limit you set appear marked for the manager, before the client inquires.

Comece a usar WhatsApp Múltiplos Usuários para SDR

Peça um diagnóstico gratuito e descubra como o WhatsApp Múltiplos Usuários pode transformar seu atendimento.

Segments

Para quem é o WhatsApp Múltiplos Usuários para SDR

Prospecting operations that benefit the most from a shared number.

Companies with high SDR demand

SMEs with 50+ interactions/day

Low connection rates with decision-makers lead to productivity loss and results below expectations.

Teams that need to scale prospecting and qualification

Teams of 5-30 employees

Manual prospecting and qualification processes do not scale as the business grows.

Operations that require 24/7 prospecting and qualification

Companies with off-hours support

Customers expect immediate responses, but the team only works during business hours.

Sales teams with split accounts

Starting from 3 users

They need the known client to return to their original representative, without two salespeople competing for the same conversation.

Receptions and scheduling centers

Starting from 3 users

They receive scheduling, rescheduling, and confirmations on the same number and need urgency to not fall behind routine.

Support with service levels

Starting from 3 users

They escalate tickets between levels and cannot lose the context of what has already been attempted in the handoff.

Operations with service audit

Starting from 3 users

They need to know who said what and when, with a record that survives the departure of the person who assisted.

Deals with on-call and schedule

Starting from 3 users

They rotate the team in shifts and need the conversation to follow the responsible person, not the device.

Companies with distinct departments

Starting from 3 users

Handles fiscal, commercial, and financial inquiries through the same number and requires separate queues by topic.

Networks with multiple locations

Starting from 3 users

They want to standardize brand service without giving up central control over deadlines and quality.

Seasonal high volume operations

Starting from 3 users

They have peaks concentrated on specific dates that a single device cannot handle.

Remote or distributed teams

Starting from 3 users

They need anyone, from anywhere, to see the same queue and the same history.

What sets us apart

Por que escolher Nexloo para SDR

What's included in the plan for those who do pre-sales via WhatsApp.

  1. Single number for the entire team

    Customers communicate with just one number, avoiding confusion with personal contacts of salespeople or agents.

  2. No need for extra devices

    Works 100% in the cloud via browser, without needing multiple phones or additional SIM cards.

  3. Seamless transfer between agents

    Transfer conversations between agents without the customer noticing the change, maintaining complete context.

  4. Integrated with the complete Nexloo platform

    Combine WhatsApp multi-agents with CRM, AI chatbot, and mass messaging in the same tool.

Ecosystem

Integrations that simply work.

Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it

Where the conversation flows to

  • Parceiro OficialMeta
  • Zapier
  • HubSpot
  • Salesforce
  • RD Station
  • Pipedrive
  • API REST

Where the lead comes from, and where the team works after

  • Mais pedidaMeta Ads
  • Google Ads
  • Meta Lead Forms
  • Google Sheets
  • Google Calendar
  • Shopify
  • Slack

What's changing

Five minutes decide who handles this lead.

Ad leads cool off quickly: the first responder gets to talk, the later responders compete. In a number that only one person opens at a time, the first response depends on who has the phone in hand.

The operation, compared

Scenario
  • Leads contacted within 5 minutes — today23%
  • Leads contacted within 5 minutes — with Nexloo86%+63 p.p.
  • Qualified leads without conversation record — today37%
  • Qualified leads without conversation record — with Nexloo3%−34 p.p.

Illustrative scenario, not customer measurements. The percentages are meant to compare the two working methods and vary according to each company's process. The example considers a pre-sales operation with three SDRs receiving leads from paid media.

In practice

How the pre-sales team works without missing the timing

Pre-sales thrive on speed and registration. A shared number without a queue delivers neither: either the lead waits, or the conversation gets lost.

  1. The lead enters the queue in seconds

    The ad message goes directly into the team's inbox, with the source campaign marked in the contact.

  2. The rotation defines who approaches.

    The distribution delivers to the next available SDR and locks the conversation with them — without two approaching the same lead with different pitches.

  3. Qualification stays with the contact

    Size, pain, and urgency enter as fields of the contact, not as a message in the internal team chat.

  4. The meeting proceeds with context.

    When scheduling, the entire conversation goes to the executive — who opens the call knowing what has already been said.

FAQ

Before scaling the pre-sale.

The most common questions about lead rotation, qualification fields, and handoff to the executive.

How does WhatsApp Multiple Users for SDR work in practice?

The WhatsApp Multiple Users for SDR by Nexloo allows multiple agents to use the same WhatsApp number simultaneously, optimized specifically for prospecting and qualification processes. When activated, the system automates prospecting and qualification tasks that previously consumed hours of the team. Leads and interactions are processed automatically following configurable rules, while the team receives only the cases that truly require human attention. Real-time reports allow tracking of prospecting and qualification metrics and identifying continuous improvement points.

Does WhatsApp Multiple Users for SDR offer a free trial period?

Yes, Nexloo provides a 7-day complete trial of WhatsApp Multiple Users for SDR so that teams can validate the automation of prospecting and qualification in the real scenario of the company. During this period, it is possible to activate SDR flows, measure impact on productivity, and evaluate if the solution meets your needs to qualify leads for salespeople. We do not require a credit card or contract for the trial. After the evaluation, we have plans that accompany the growth of the operation, charging proportionally to the actual use of the platform in prospecting and qualification processes.

Does WhatsApp Multiple Users for SDR integrate with other company tools?

Absolutely. WhatsApp Multiple Users for SDR is designed to connect with diverse business ecosystems that support prospecting and qualification processes. Native integrations via Zapier cover hundreds of popular applications. For internal systems, webhooks allow bidirectional communication with ERPs, SDR platforms, and proprietary databases. The documented RESTful API enables complex automations between WhatsApp Multiple Users for SDR and any system that supports HTTP, expanding possibilities for qualifying leads for salespeople in an integrated manner. All configurations come with technical support included in the plan.

How long does it take to set up WhatsApp Multiple Users for SDR?

The initial setup of WhatsApp Multiple Users for SDR takes between 10 and 30 minutes for basic activation of prospecting and qualification flows. Connecting channels, defining distribution rules, and personalizing SDR messages are steps guided by the setup assistant. For advanced prospecting and qualification automations with conditional rules and external integrations, the complete process can take from 1 to 5 days depending on operational complexity. Ready-made templates for prospecting and qualification processes are available and can be activated with one click to accelerate implementation.

Does WhatsApp Multiple Users for SDR ensure data security in prospecting and qualification processes?

Completely. Security is a priority in WhatsApp Multiple Users for SDR, especially in prospecting and qualification flows that handle sensitive information. The platform operates in compliance with LGPD, using encryption for all data traffic. Configurable permissions control who accesses each type of information in SDR processes. Native consent, opt-out, and right to be forgotten mechanisms simplify regulatory compliance. Audit logs record every action for complete traceability in your company's prospecting and qualification operations.

What is the difference between WhatsApp Multiple Users for SDR and alternative solutions?

In prospecting and qualification processes, alternatives use unofficial WhatsApp Web risking losing the number. WhatsApp Multiple Users for SDR guarantees stability with authorized infrastructure, adding intelligent distribution of SDR conversations among agents, specific metrics for prospecting and qualification, priority queues, and native integration with tools to qualify leads for salespeople. It is not basic shared access; it is professional management of prospecting and qualification via WhatsApp.

How soon will I see results using WhatsApp Multiple Users for SDR?

The first results from WhatsApp Multiple Users for SDR in prospecting and qualification processes are perceived within the first 24 to 48 hours of operation. The immediate reduction of manual tasks and the increase in the speed of prospecting and qualification are the quickest gains. Results in indicators such as conversion, satisfaction, and productivity consolidate between the second and fourth week of use, when automations are optimized and the team has internalized the new processes. Companies with a higher volume of interactions tend to notice the return more quickly.

Last step

Where is your pre-sale loses the timing

A short conversation to map how long your ad lead waits today — and what changes when the queue responds for you.

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