3x
Increased productivity in the education sector
Omnichannel for Schools eliminates repetitive manual tasks and allows your team to focus on managing school communication efficiently.
Omnichannel for schools: the family wrote — just on another channel
During the season, the office checks WhatsApp all day.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é Omnichannel para Escolas
The Omnichannel for Schools from Nexloo unifies all communication channels into a single service platform, tailored to the specific needs of schools and educational institutions. With a solution developed for the education sector, your team automates communication with parents and enrollment management and focuses on what really matters: managing school communication.
Companies in the education segment face unique challenges in communication and customer relationships. The complete Nexloo service platform addresses these challenges with accessible technology, quick setup, and proven results from hundreds of schools and educational institutions across Brazil.
Results
Benefícios do Omnichannel para Escolas
What changes at the school when the family has a single history.
80%
Reduced response time
Serve schools and educational institutions instantly at any time, leaving no message unanswered.
24/7
Total availability for schools and educational institutions
Clients in the education sector receive immediate responses even outside business hours.
45%
Increased customer satisfaction
Resolve questions and demands from schools and educational institutions quickly, enhancing the customer experience.
Features
Funcionalidades do Omnichannel para Escolas
Recursos projetados para transformar o atendimento no segmento de escolas.
Unified multi-channel inbox
WhatsApp, Instagram, Messenger, Telegram, and website chat in a single organized inbox.
Context preserved across channels
If the customer starts on Instagram and continues on WhatsApp, the agent sees the entire unified history.
Smart routing by channel
Distribute conversations from each channel to specialized teams with configurable rules.
Consolidated reports by channel
Compare performance across channels with metrics on volume, response time, and satisfaction.
Unified inbox
All messages from WhatsApp, Instagram, Facebook, Telegram, and website chat in a single interface.
Seamless switching between channels
Continue a conversation on any channel without losing context, history, or previously collected customer data.
Unique contact across all channels
WhatsApp, direct message, email, and chat from the same client become a single record. The agent sees the whole person, not just the part that came through that channel.
Unified inbox with channel filter.
Everything in one queue, with the option to check only WhatsApp when the volume gets high. Unification is the standard; separation is a choice, not a limitation.
Response on the channel where the person wrote
Those who emailed receive an email; those who contacted via direct receive a direct message. The agent types in one place, and the platform delivers to the right channel.
Merging duplicate contacts
When the same customer appears twice through different channels, the two records merge into one — with both histories preserved on the same timeline.
Distribution rules by channel
Email can go to finance and direct to sales, or everything to the same queue. The rule is yours, and it applies without anyone manually sorting.
Internal notes that the client does not see
The team communicates within the support system, tagging colleagues, without opening a second tool and without the risk of the observation being seen by the customer.
Subscription and tone by channel
Email requires formality and a signature; direct messages require short phrases. The same agent writes in the correct record for each one, with separate templates.
History survives the change of attendant
When the conversation changes hands or channels, the entire history goes along — and the customer doesn't have to start explaining from scratch.
Indicators by channel and by agent
First response time, volume, and satisfaction separated by channel. This is how you discover that email has a two-day queue while WhatsApp responds in minutes.
Comece a usar Omnichannel para Escolas
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Segments
Para quem é o Omnichannel para Escolas
The educational institution formats that earn the most with omnichannel support.
small schools and educational institutions
Teams of 2-10 people
Lack of organization in communication with parents and enrollment management leads to lost opportunities and daily rework.
growing schools and educational institutions
Teams of 10-50 people
Increasing demand volume exceeds the team's capacity to manage school communication with quality.
schools and educational institutions with multiple units
Operations with 3+ locations
Standardizing service across branches and maintaining uniform quality is challenging without centralization.
Operations with audience across multiple networks
Starting from 3 users
They receive the same customer through three different channels and treat each channel as if it were a new person.
Support with teams separated by channel
Starting from 3 users
You have one person on email, another on WhatsApp, and another on social media — and none of them see what the others have replied.
Multichannel retail and e-commerce
Starting from 3 users
Responds to the same request across different channels and ends up giving conflicting information.
Long-term relationship services
Starting from 3 users
They follow the same client for years and need to find what was agreed upon six months ago, in any channel.
Operations with support and billing
Starting from 3 users
They talk to the same person for different reasons and need a unique history to avoid contradictions.
Education and community institutions
Starting from 3 users
They communicate with families and students through various means and lose messages along the way.
Operations with distributed team
Starting from 3 users
They need anyone, from any unit, to see the same conversation and the same history.
Technical support with multiple entries
Starting from 3 users
They receive the same request via email and chat and end up treating them as two distinct problems.
Deals with consultative selling
Starting from 3 users
Leads negotiations that go through multiple channels and cannot lose the thread between one contact and another.
What sets us apart
Por que escolher Nexloo para Escolas
What's included in the plan for multichannel schools.
All channels on one screen
Eliminate the need to switch between WhatsApp Web, Instagram, email, and other apps.
Consistent cross-channel experience
Customers receive the same level of service regardless of the channel chosen for contact.
Scale without multiplying tools
Add new service channels without hiring new platforms or training separate teams.
360° view of the customer
Complete interaction history across all channels, unified profile, and recorded preferences.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
The family wrote. Just on the other channel.
During the season, the secretary checks WhatsApp all day. The email with documentation and the direct message with the question are left waiting — and each day of waiting brings the family closer to the neighboring school.
In practice
How the secretary sees the whole family
The relationship with a family lasts for years and goes through various channels. Unifying allows anyone in the office to continue the conversation from where it left off.
Every channel enters the same queue
WhatsApp, email, direct, and chat come together, with the source marked.
The family is recognized
Siblings, class, and history appear in any channel where the responsible person writes.
The document stays on file
The email attachment is linked to the enrollment, and the pending issue is resolved.
The notification returns identified
Group responses to notifications go to the office with the group already marked.
FAQ
Before the next season.
The most common questions about single queue, enrollment attachments, communication by class, and LGPD.
How does Omnichannel for Schools work in practice?
The Omnichannel for Schools from Nexloo was specifically developed to meet the needs of the education sector. The solution unifies all communication channels into a single service platform, tailored for schools and educational institutions. In practice, schools and educational institutions can set up the tool in minutes, connecting their service channels and customizing flows for communication with parents and enrollment management. The system learns from interactions and becomes more efficient over time, allowing your team to focus on managing school communication instead of repetitive operational tasks.
Does Omnichannel for Schools have a free plan for schools and educational institutions?
Yes, Nexloo offers a 7-day free trial with full access to Omnichannel for Schools for schools and educational institutions. Education professionals can set up the system, connect preferred channels, and test with real communication demands with parents and enrollment management without financial commitment. No payment information is required to get started. After trying it out, flexible plans cater to everything from individual offices to networks with multiple units, scaling as needed. Our team supports schools and educational institutions throughout the evaluation, ensuring full utilization of the resources available for the sector.
How do I connect Omnichannel for Schools to the systems I already use?
Connecting Omnichannel for Schools with tools used by schools and educational institutions is done without the need for programming. Nexloo offers ready-made connectors via Zapier and webhooks for the most popular systems in the education sector, as well as a RESTful API for specific integrations. Educational management, scheduling, financial, and marketing software can be integrated directly. For schools and educational institutions with proprietary systems, the API documentation allows technical teams to create custom connections. Our technical support assists with each integration at no additional cost.
How long does it take to set up Omnichannel for Schools?
The initial setup of Omnichannel for Schools for schools and educational institutions takes between 10 and 30 minutes for the basic version. The process includes creating an account, connecting communication channels, and customizing automatic messages for the education sector. Advanced features such as complex automations and integrations with specific systems for schools and educational institutions may take 1 to 3 days for complete setup. Nexloo provides pre-configured templates for the education sector that significantly speed up the initial setup and reduce the learning curve.
Is Omnichannel for Schools safe for customer data in the education sector?
Absolutely. Omnichannel for Schools meets specific security requirements for schools and educational institutions, operating in full compliance with LGPD. Communications are protected by encryption at all stages. Granular access control allows defining which employees can view sensitive customer data in the education sector. Features such as automatic consent, opt-out, and data deletion meet regulatory obligations without operational effort. Servers with international certifications ensure additional protection for information processed by schools and educational institutions.
Why choose Omnichannel for Schools instead of managing channels separately?
Managing channels separately in the education sector means switching between multiple windows, losing context between interactions, and duplicating configurations. Omnichannel for Schools consolidates everything into a single interface optimized for schools and educational institutions, with a unified history for each customer, cross-channel automations for communication with parents and enrollment management, and consolidated reports that show real performance in managing school communication across all channels.
How long until I see results using Omnichannel for Schools?
Initial results with Omnichannel for Schools are visible within the first 48 hours, especially in response speed and organization of service for schools and educational institutions. Productivity metrics and reduction in manual tasks appear in the first week of active use. Impact on revenue and customer retention in the education sector typically consolidates between 2 and 4 weeks, as the team masters the tool and automations are refined. Positive ROI is often achieved within the first month for operations with a regular volume of interactions.
Last step
Where is your secretary does not see the message
A short conversation to discover which of your channels accumulates the most unanswered messages.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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