3x
More efficiency in collections and recoveries
WhatsApp Multiple Users for Collections automates repetitive processes to recover owed amounts without manual effort.
WhatsApp multiple users for billing: what was agreed is written down, with author and time
In a debt negotiation, "I had agreed on a different amount" is the phrase that decides the conversation. With history on the platform, what was agreed is there.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é WhatsApp Múltiplos Usuários para Cobrança
The WhatsApp Multiple Users for Collections from Nexloo allows multiple agents to use the same WhatsApp number simultaneously, specifically focused on collections and recoveries. Automate collection processes that consume hours of your team's time and transform delinquency and inefficient communication into an efficient and scalable operation.
Collection and recovery processes require consistency, speed, and continuous follow-up. The Nexloo platform delivers intelligent automation that allows you to recover owed amounts without increasing headcount or sacrificing service quality.
Results
Benefícios do WhatsApp Múltiplos Usuários para Cobrança
What changes in recovery when each negotiation has a responsible person, history, and follow-up date.
70%
Reduction of operational tasks
Eliminate manual activities related to collections and recoveries and free your team for strategic tasks.
24/7
Continuous collection operation
Collection and recovery processes operate continuously, capturing opportunities outside business hours.
50%
Fewer operational errors
Intelligent automation reduces human errors in collection and recovery processes and standardizes operations.
Features
Funcionalidades do WhatsApp Múltiplos Usuários para Cobrança
Recursos projetados para transformar o atendimento no segmento de cobrança.
Multiple agents on one number
The entire team serves through the same WhatsApp number without conflicts, with individual identification for each operator.
Automatic conversation distribution
New messages are distributed among available agents following capacity and specialty rules.
Unified conversation history
Any agent can access the complete customer history, ensuring continuity even during transfers.
Real-time supervision dashboard
Managers monitor volume, response time, and individual performance of each agent on the dashboard.
Shared quick responses
A bank of ready responses accessible to the entire team to expedite recurring service without losing personalization.
Internal notes between agents
Add private notes in conversations to contextualize colleagues before transfers or escalations.
One number, as many agents as needed
The whole team works on the same WhatsApp number, each person with their own login and registration. No phones on the desk and no limit on connected devices.
Distribution by queue, department, or portfolio
Rotation among those available, forwarding by subject or returning to the agent who already spoke with that client. The rule is yours, and it runs without anyone filtering.
Prevention against duplicate service
When someone takes over the conversation, it leaves the queue of others. Two people responding to the same customer with different information becomes impossible.
Transfer with the history included
Transferring the conversation to another department carries everything that has been said, including internal notes. The client does not need to start explaining again with each transfer.
Internal notes invisible to the client
The team communicates within the support system, tagging colleagues, without opening a second tool and without the risk of the observation leaking to the customer.
Real-time supervision
The manager monitors ongoing conversations, adds an internal note when they need to correct the course, and takes over the service if necessary.
Business hours by queue
Outside of business hours, each queue responds differently: out-of-office message, referral to on-call, or scheduling a return. Configured once.
Tags and attributes by conversation
Subject tags, priority, and stage, plus custom fields like Tax ID or contract number. This is what makes the filter and report exist later.
Stalled conversation alert
Conversations without response for longer than the limit you set appear marked for the manager, before the client inquires.
Comece a usar WhatsApp Múltiplos Usuários para Cobrança
Peça um diagnóstico gratuito e descubra como o WhatsApp Múltiplos Usuários pode transformar seu atendimento.
Segments
Para quem é o WhatsApp Múltiplos Usuários para Cobrança
Billing operations that benefit the most from a shared and auditable number.
Companies with high collection demand
SMEs with 50+ interactions/day
Delinquency and inefficient communication lead to loss of productivity and below-expectation results.
Teams that need to scale collection and recovery
Teams of 5-30 employees
Manual collection and recovery processes do not scale as the business grows.
Operations that require collection and recovery 24/7
Companies with off-hours support
Clients expect immediate responses, but the team only works during business hours.
Sales teams with split accounts
Starting from 3 users
They need the known client to return to their original representative, without two salespeople competing for the same conversation.
Receptions and scheduling centers
Starting from 3 users
They receive scheduling, rescheduling, and confirmations on the same number and need urgency to not fall behind routine.
Support with service levels
Starting from 3 users
They escalate tickets between levels and cannot lose the context of what has already been attempted in the handoff.
Operations with service audit
Starting from 3 users
They need to know who said what and when, with a record that survives the departure of the person who assisted.
Deals with on-call and schedule
Starting from 3 users
They rotate the team in shifts and need the conversation to follow the responsible person, not the device.
Companies with distinct departments
Starting from 3 users
Handles fiscal, commercial, and financial inquiries through the same number and requires separate queues by topic.
Networks with multiple locations
Starting from 3 users
They want to standardize brand service without giving up central control over deadlines and quality.
Seasonal high volume operations
Starting from 3 users
They have peaks concentrated on specific dates that a single device cannot handle.
Remote or distributed teams
Starting from 3 users
They need anyone, from anywhere, to see the same queue and the same history.
What sets us apart
Por que escolher Nexloo para Cobrança
What's included in the plan for those who charge via WhatsApp.
Single number for the entire team
Clients communicate with just one number, avoiding confusion with personal contacts of sellers or agents.
No need for extra devices
Works 100% in the cloud via browser, without needing multiple phones or additional SIM cards.
Seamless transfer between agents
Pass conversations between agents without the client noticing the change, maintaining complete context.
Integrated with the complete Nexloo platform
Combine WhatsApp multi-agents with CRM, AI chatbot, and mass messaging in the same tool.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
Agreement that no one noted It's an agreement that doesn't exist.
Billing via WhatsApp on a shared phone has two predictable flaws: the payment promise that no one tracks and the agreement that disappears when the negotiator leaves. Both are about record-keeping, not effort.
In practice
How the billing scale runs with the whole team
Charging is not just sending a message: it's about sustaining a conversation that lasts weeks, with different people responding on different days without contradicting what has already been said.
The debtor responds and enters the queue
The response to the billing metric goes to the box of the already identified team, with the contract and the outstanding amount in the contact.
The negotiation gets an owner
The distribution fixes the conversation with a negotiator, and they own the follow-up — not the next person who opens the app.
The agreement is recorded in the conversation
Price, date, and payment method are recorded in the contact history, available for whoever assists next time.
The follow-up is scheduled, not remembered.
The scheduled date becomes a task on the platform, and the conversation reappears in the queue on that day — without relying on anyone's memory.
FAQ
Before charging with the whole team.
The most common questions about agreement registration, billing schedule, and negotiator changes.
How does WhatsApp Multiple Users for Collections work in practice?
The WhatsApp Multiple Users for Collections from Nexloo allows multiple agents to use the same WhatsApp number simultaneously, specifically optimized for collection and recovery processes. Once activated, the system automates collection and recovery tasks that previously consumed hours of the team’s time. Leads and interactions are processed automatically following configurable rules, while the team receives only the cases that truly require human attention. Real-time reports allow tracking of collection and recovery metrics and identifying continuous improvement points.
Does WhatsApp Multiple Users for Collections offer a free trial period?
Yes, Nexloo offers a 7-day full trial of WhatsApp Multiple Users for Collections for teams to validate the automation of collections and recoveries in the real scenario of the company. During this period, it is possible to activate collection flows, measure impact on productivity, and assess whether the solution meets your needs for recovering owed amounts. We do not require a credit card or contract for the trial. After evaluation, we have plans that grow with the operation, charging proportionally to the actual use of the platform in collection and recovery processes.
Does WhatsApp Multiple Users for Collections integrate with other company tools?
Absolutely. WhatsApp Multiple Users for Collections is designed to connect with diverse business ecosystems that support collection and recovery processes. Native integrations via Zapier cover hundreds of popular applications. For internal systems, webhooks allow bidirectional communication with ERPs, collection platforms, and proprietary databases. The documented RESTful API enables complex automations between WhatsApp Multiple Users for Collections and any system that supports HTTP, expanding the possibilities of recovering owed amounts in an integrated manner. All configurations come with technical support included in the plan.
How long does it take to set up WhatsApp Multiple Users for Collections?
The initial setup of WhatsApp Multiple Users for Collections takes between 10 and 30 minutes for basic activation of collection and recovery flows. Connecting channels, defining distribution rules, and customizing collection messages are steps guided by the setup assistant. For advanced collection and recovery automations with conditional rules and external integrations, the complete process can take from 1 to 5 days depending on operational complexity. Ready templates for collection and recovery processes are available and can be activated with one click to speed up implementation.
Does WhatsApp Multiple Users for Collections maintain data security in collection and recovery processes?
Completely. Security is a priority in WhatsApp Multiple Users for Collections, especially in collection and recovery flows that handle sensitive information. The platform operates in compliance with LGPD, using encryption for all data traffic. Configurable permissions control who accesses each type of information in collection processes. Native consent mechanisms, opt-out, and right to be forgotten simplify regulatory compliance. Audit logs record every action for complete traceability in your company's collection and recovery operations.
What is the difference between WhatsApp Multiple Users for Collections and alternative solutions?
In collection and recovery processes, alternatives use unofficial WhatsApp Web risking losing the number. WhatsApp Multiple Users for Collections guarantees stability with authorized infrastructure, adding intelligent distribution of collection conversations among agents, specific metrics for collections and recoveries, priority queues, and native integration with tools to recover owed amounts. It is not basic shared access; it is professional management of collections and recoveries via WhatsApp.
How soon can I see results using WhatsApp Multiple Users for Collections?
The first results from WhatsApp Multiple Users for Collections in collection and recovery processes are noticed within the first 24 to 48 hours of operation. The immediate reduction of manual tasks and the increase in the speed of collections and recoveries are the quickest gains. Results in indicators such as conversion, satisfaction, and productivity consolidate between the second and fourth week of use, when automations are optimized and the team has already internalized the new processes. Companies with a higher volume of interactions tend to perceive the return more quickly.
Last step
Where is your portfolio loses recovery
A short conversation to map how much of your collection process is lost between promises without follow-up and agreements without records.
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- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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