99.9%
Guaranteed uptime
The stability of Meta’s official API, without the outages and bans that hit unauthorised solutions.
Official WhatsApp Business API: scale your customer service and your sales with our solution
Serve every customer over the WhatsApp API on a verified official account, and bring all of your communication channels into one place.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
What the official WhatsApp Business API is
Unofficial WhatsApp solutions rely on reverse engineering, offer a low price — and bring constant bans. The official WhatsApp Business API is the professional interface Meta built for companies that need absolute stability: several agents, AI chatbots, bulk messaging with approved templates, and integration with CRMs and ERPs. Nexloo connects your company straight to the official API as an authorised provider (BSP). Green badge, set up in 24h, no code and no middlemen inflating the price.
Results
What the official WhatsApp Business API changes
What changes when the number stops depending on a switched-on handset and becomes an official, verified connection with a sending limit that grows with your reputation.
< 2s
Message delivery
Average delivery latency on the official API, with real-time delivery confirmation.
100%
Compliance with Meta
The operation runs entirely within WhatsApp’s policies, with no risk of suspension or of losing the number.
5x
More simultaneous conversations
Scale your service with several agents and chatbots working on the same verified number.
What makes Nexloo’s official WhatsApp API different?
Make your communication more efficient with the official WhatsApp API. Get the advantages that lift your customer service, prove your authenticity and take your business further.
Omnichannel customer service
We are much more than a platform for the official WhatsApp Business API. Here you also bring in Facebook, Instagram, Telegram, email and a range of other channels.
Intelligent chatbots
Build chatbots on your official WhatsApp Business API using the most advanced artificial intelligence available — from settling a simple question to closing a complex sale.
Bulk messaging
Want to run a campaign and reach all of your customers? With our multiple-users platform you send messages in bulk over WhatsApp.
Built-in CRM
We go well beyond a simple platform for the official WhatsApp Business API. You get a powerful built-in CRM to run every stage of your sales and your follow-up.
OpenAI integration
Connect the powerful OpenAI API to help build the best contextual replies for your customers using ChatGPT, and to summarise all of your conversations.
Mobile app
Do you have a team out on the road, or one that lives on a mobile phone? Our platform for the official WhatsApp Business API comes with Android and iOS apps.
Automatic follow-up
Never lose another opportunity or sale to a forgotten follow-up. With Nexloo you can schedule messages for specific dates and automate the process.
Automatic routing
With Nexloo’s official WhatsApp Business API you create service queues and route every conversation that arrives automatically, which makes the operation quicker.
Advanced reports
With our platform for the official WhatsApp Business API you build advanced service and quality reports, with more than 100 indicators for analysing your team’s performance.
Internal notes
Your team can talk to each other inside the customer conversation itself, which speeds up service and improves internal communication.
Satisfaction surveys
Want to know what your customers think of your company? With Nexloo you run automatic satisfaction surveys at the end of a conversation and build complete satisfaction indicators.
Media sending
With Nexloo you are not limited. Send text, audio, video and files to your customers quickly and simply, within WhatsApp’s own limits.
Tags
Want to sort customers by sales stage or priority? Create tags for your contacts to organise and prioritise conversations.
Advanced filters
Nexloo’s platform gives you a range of advanced filters to sort and organise your conversations, messages and contacts quickly, simply and efficiently.
Macros
Does your team run a lot of repetitive tasks, like sending the same messages over and over? With Nexloo’s official WhatsApp Business API you save those macros and run them automatically.
Contact import
Do you have a large base of existing customers to bring into Nexloo? You can do it simply and quickly from a CSV spreadsheet.
Contact export
Want to export your Nexloo contact list somewhere else? It is very simple, and you can do it from our contact management panel.
Report export
Want to export conversation reports and service statistics from Nexloo to analyse in a spreadsheet or a BI tool? You can do it straight from our reporting panel.
Message shortcuts
Does your team have to send the same message over and over? With Nexloo’s message shortcuts you build those templates once and use them whenever you need.
Automations
With Nexloo’s platform for the official WhatsApp Business API you build a range of automations to route, classify or archive your messages, conversations and contacts.
Custom attributes
With Nexloo’s custom attributes you can add fields carrying information that matters to a contact or a conversation — a tax ID or a contract number, for instance.
We go well beyond the official WhatsApp Business API
Choose Nexloo for something new, and go past the limits. Your journey into the omnichannel world starts here.
Serve every customer on a single WhatsApp number for your whole team, with individual conversations and a range of performance reports so you can follow it all in real time.
Connect your company’s Facebook Messenger to our platform and talk to your customers inside our system, with complete reports so you can follow it all in real time.
Connect your company’s Instagram Direct to our tool and talk to your customers inside our system, with complete reports so you can follow it all in real time.
Website chat
Get a powerful conversion tool by installing our interactive chat on your site and talking to your customers through our platform, with the option to automate the conversation using artificial intelligence.
Telegram
Is Telegram a strong channel for your company? Connect your Telegram bots to our platform, follow everything in real time, and automate conversations with artificial intelligence.
Do you use email heavily with your customers? Connect all of your inboxes to our platform and wire them to your agents so they can handle the conversation.
DialogFlow
Build chatbots with Dialogflow and connect them to your inbox quickly. Let the bots handle your conversations before passing them to one of your customer service agents.
Dyte
Dyte is a tool that helps you add live audio and video to your application. It gives your agents the option of a video or voice call with a customer without leaving Nexloo.
Google Translate
Make it easier for agents to translate messages by adding a Google Translate integration. It detects the language automatically and converts it into the one that was chosen.
API
Our powerful API lets you connect our intelligent chatbots, conversations and CRM to any platform or system you like.
Zapier
Our Zapier integration lets you connect our intelligent chatbots, conversations and CRM to any platform or system you like.
One official number, no middleman
A direct connection to Meta as an authorised provider, the verification badge, and your whole team on the same number.
Segments
Who the official WhatsApp Business API is for
Eight operations where the number has to be unmistakably the company’s — because the volume, the regulation or the risk of fraud leaves no room for an ordinary WhatsApp.
E-commerce and marketplaces
Stores with 50 to 500 orders a day
They need to send order notifications, tracking and after-sales support over WhatsApp, automatically and at scale.
Financial institutions and fintechs
Companies with 10,000+ active customers
They need a secure, verified channel for transaction alerts, collections and support, within regulatory requirements.
Health networks and laboratories
Clinics with 3 to 50 sites
They handle appointment confirmations, result delivery and patient support at high volume across several sites.
Logistics and carriers
Operations with 500 to 20,000 deliveries a month
Every stage of a delivery produces a notice — collection, dispatch, attempt, rescheduling — and every notice that fails to land becomes a call to the service desk.
Energy, water and telecoms
Regulated bases of 50,000 customers or more
They need a verified, traceable channel for duplicate bills, outage notices and negotiation, with a record that stands up to an audit.
Government and public services
Bodies and concessions serving the public
The channel has to be unmistakably official: without a verified badge, the citizen cannot tell a genuine notice from an attempted scam.
Franchises and single-brand networks
Networks of 10 to 500 sites
Each site with an informal number fragments the brand; the official API allows a verified number with service distributed by region.
SaaS and technology companies
Startups with 1,000 to 50,000 users
They need to push product notifications to WhatsApp through webhooks and to offer technical support that scales, with chatbots.
What sets us apart
Why choose Nexloo
What the plan already includes — no activation fee, no middleman between you and Meta, and no charge per conversation.
An official provider with the BSP badge
Nexloo is a Business Solution Provider authorised by Meta, which means direct access to the API with no middlemen, and technical support that knows the integration.
Fully set up in 24 hours
Where traditional processes take weeks, Nexloo configures your account on the official API within 24 hours, including number verification and template approval.
One panel, no code
Reach every capability of the official API through an intuitive visual panel. Chatbots, campaigns, reports and agent management without writing a line of code.
Support that knows the official API
A support team specialised in the WhatsApp Business API, on hand for the technical and compliance questions the official channel raises.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
No price table
The price depends on the size of your operation. The assessment is free.
In one short conversation we map how many agents you have, where customers come from and where the operation is losing sales today. You leave with a picture of what you need — and the number that matches it, not a generic band from a price table.
- No purchase commitment
- A 30-minute conversation
- A proposal only after the assessment
What changes
The difference between the app and the official API.
Running on the app works until the company grows. After that, everything depends on a switched-on phone and on workarounds Meta can shut down. The official WhatsApp Business API takes the operation out of that dependency.
In practice
What changes with the WhatsApp Business API when it is official
The official WhatsApp Business API is not an advanced version of the app: it is a different way of connecting a company to WhatsApp, with rules of its own. Here is what it enables and what it requires.
A verified account
The company goes through Meta’s verification and can display the official badge — the signal of trust customers recognise.
No handset limit
The WhatsApp Business API runs on a server, not on a phone. The operation stops depending on a handset switched on at a desk.
Messages within the rules
Approved templates and the 24-hour window define what can be sent and when — which is what keeps the number healthy.
Integrated with the rest
The CRM, the chatbot and the automation all run on the same official channel, instead of workarounds that break at the next update.
Dúvidas
Before you move to the official API, let’s clear things up.
The questions that always come up: what happens to your current number, how long verification takes, how the template works, and what Meta actually charges.
Do I have to sync my WhatsApp with Nexloo?
The connection is made directly with Meta, with Nexloo as an authorised provider (BSP). There is no middleman between your company and the official API, and the number gets the verification badge at the end of the process.
Does it only work as a WhatsApp chatbot?
No. Nexloo Chatbot is a complete customer service platform, with integrations to several channels and features built to help you sell a great deal more.
What happens if my phone runs out of battery?
Once it is synced with Nexloo, messages keep arriving in the platform normally — even with no internet and no battery.
Can I connect more than one WhatsApp to the chatbot?
Yes. You can connect several numbers to the same account. Talk to our sales team for the details on how to set it up.
Can I integrate other tools and platforms?
Yes. Through our API you can integrate WhatsApp, Messenger, Instagram, Telegram, email, website chat and many other tools.
Last step
A free assessment of your official account
A short conversation to judge whether your number is ready for the official API, what the verification asks of your company, and what changes in the operation once you have moved.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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