70%
Reduction in student support tickets
Questions about access, modules, and certificates are resolved automatically without occupying the team.
AI Agent for Info Products: Overnight Access Resolved, Refunds Avoided
Most refund requests start as access questions left unanswered for two days. Responding in minutes is the cheapest intervention against this.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é Agente de IA para Infoprodutos
The AI Agent for Digital Products from Nexloo addresses the three biggest challenges faced by digital product creators at scale: high student support volume, invoice recovery, and onboarding of new buyers. The agent answers questions about access, modules, and certificates while recovering revenue from unpaid invoices.
Digital product creators scaling to thousands of students face an explosion of support demands that compromise the experience. The agent handles this volume while maintaining consistent quality. Connected to the omnichannel Nexloo platform, it serves through WhatsApp, Telegram, and chat all in one place.
Results
Benefícios do Agente de IA para Infoprodutos
What changes in the operation when support stops being the bottleneck on the busiest sales day.
35%
Recovery of unpaid invoices
Reminders and incentives sent automatically convert invoices that would be lost revenue.
24/7
Instant support for students
Students study at night and early morning — the agent resolves access issues at any time.
5x
More students assisted by the agent
The team focuses on complex problems while the agent handles repetitive questions from thousands of students.
Features
Funcionalidades do Agente de IA para Infoprodutos
Recursos projetados para transformar o atendimento no segmento de infoprodutos.
Automatic FAQ for students
Answers questions about login, password reset, access to modules, certificates, and guarantees without waiting.
Recovery of expired invoices and PIX
Sends reminders with a new payment link to buyers who did not complete their purchase.
Guided onboarding for new students
Leads new buyers through the steps of accessing the platform, first login, and study orientation.
Engagement with inactive students
Identifies students who have stopped accessing content and sends motivational messages to encourage them to resume studying.
Automated testimonial collection
After course completion, requests feedback and testimonials naturally during the conversation.
Conversational context memory
The agent remembers information from previous interactions with the same contact for continuous and personalized conversations.
Training through your knowledge base
The agent learns from their documents, price lists, policies, and website pages. The responses come from what your company wrote, not from generic internet knowledge.
Qualification through sequential questions
Instead of a disguised form, the agent guides the conversation: each response defines the next question, and what they discover becomes a filled field in the contact.
Handoff with context for the human
When the conversation needs human input, it reaches the agent with the entire history and a summary of what has already been gathered — no one asks the customer to repeat their story.
Configurable escalation rules
You define what the agent never responds to alone: out-of-table values, complaints, cancellation requests. Anything on the list goes straight to a person.
Conversation memory between sessions
The customer who returns two weeks later doesn't start from scratch. The agent picks up where they left off, with what has already been agreed upon and what is still pending.
Brand's tone of voice and vocabulary
Formal or casual, with or without emoji, using the terms your market uses. The agent writes like your company writes, not like a generic assistant.
Subject limits and secure response
Outside of what was trained, the agent doesn't make things up: they say they'll confirm and forward. It's the difference between a reliable assistant and one that invents prices.
Scheduling within the conversation
The agent checks availability, offers time slots, and confirms without switching apps. The client leaves the conversation with the appointment booked.
Sending documents and media
Catalog, price list, contract, invoice, or instructional video: the agent sends the right file at the moment they respond to the inquiry.
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Segments
Para quem é o Agente de IA para Infoprodutos
The info product operation formats that earn the most with an AI agent.
Info producers with high sales volume
Operations with 1000+ active students
Support via WhatsApp and email accumulates hundreds of daily requests about access and course questions.
Launches with peak sales
Info products with 500+ sales per launch
Peaks in invoices and onboarding after launches overload a small team for consecutive days.
Producers with monthly recurring revenue
Communities and subscriptions with active members
Cancellations due to lack of engagement and slow support reduce LTV and increase monthly churn.
Sales and pre-sales operations
Starting from 3 users
They need to respond to the lead within the first few minutes and enter the human conversation already knowing the size, pain, and urgency.
Scheduling and confirmation
Starting from 3 users
They schedule, reschedule, and confirm all day long — repetitive tasks that consume the team and require no judgment.
Support and post-sale
Starting from 3 users
They receive the same question hundreds of times a month and need to reserve the human team for what is truly specific.
Billing and negotiation
Starting from 3 users
They need to approach at scale, record what was agreed, and escalate to a person when the negotiation deviates from the standard.
Recruitment and HR
Starting from 3 users
Handles candidates, collects documents, and explains benefits — high volume, low variation conversations.
Health and wellness services
Starting from 3 users
Handles appointment requests, exam results, and preparation guidance outside of business hours, when the reception is already closed.
Retail and e-commerce
Starting from 3 users
They concentrate pre-purchase questions and order tracking, with peaks on commercial dates that a fixed team cannot absorb.
Professional services and education
Starting from 3 users
They screen interested candidates and respond to the same list of questions before any conversation is worth a specialist's time.
Deals with long consultative selling
Starting from 3 users
They have cycles of weeks and need to keep the interested party warm between each human contact, without relying on someone to remember.
What sets us apart
Por que escolher Nexloo para Infoprodutos
What's included in the plan for those selling courses and mentoring via WhatsApp.
Language adapted to the digital market
Understands terms like member area, live, bonus, certificate, and guarantee specific to the course market.
Integration with course platforms
Connects with Hotmart, Kiwify, Eduzz, and membership platforms to verify access and purchase status.
Revenue recovery from invoices
Personalized approach recovers sales that would be lost without active follow-up on expired invoices.
Churn reduction through engagement
Motivational messages and reminders of new content keep students active and reduce cancellations.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
The launch happens while support is asleep.
In an infoproduct operation, the day of the cart opening concentrates the sales of the quarter. It's exactly when the volume of messages explodes and when one support person can't keep up.
In practice
How the agent handles the launch day
Outside of launch, one person can handle it. On opening day, the volume isn't higher — it's of a different order. The agent exists for that day and remains useful on others.
Learn the course and the rules
Class content, warranty policy, payment methods, and deadlines become the agent's foundation.
Prioritizes those who are yet to buy.
Cart question comes before student question while the offer is open — the window closes, the student does not.
Resolves access immediately
Login, link, group, and access are available in seconds, anytime, without waiting for support to wake up.
Escalate reimbursement and exception
Refund requests, duplicate charges, and out-of-policy cases go directly to one person.
FAQ
Before the next launch.
The most common questions about peak volume, cart priority, student access, and refunds.
How does the AI Agent for Digital Products help with student support?
The AI Agent for Digital Products automatically answers the most common questions from students: login issues, password resets, access to released modules, certificate issuance, guarantee policy, and live schedule. The agent consults the knowledge base configured by the digital product creator and provides accurate answers in seconds. Questions requiring human analysis are escalated with complete context to the support team.
Does the AI Agent for Digital Products recover sales from unpaid invoices?
Yes, when a buyer generates an invoice but does not pay, the agent initiates a recovery cadence via WhatsApp. It sends a friendly reminder before the due date, a new link after the due date, and can offer a special urgency condition. The typical recovery rate is between 20% and 35% of the addressed invoices, representing revenue that would be completely lost without automated follow-up.
Does the AI Agent for Digital Products work with Hotmart and Kiwify?
Yes, the agent integrates with the main digital product platforms via webhooks and APIs. When a sale is confirmed on Hotmart, Kiwify, Eduzz, or similar, the agent is notified and automatically starts the onboarding flow. It can also check purchase status to respond to students reporting access issues, verifying if the payment was processed correctly.
Can the AI Agent for Digital Products re-engage inactive students?
Yes, the agent monitors student activity and identifies when they stop accessing content for a configurable period. It sends re-engagement messages mentioning new available content, upcoming lives, or incentives to return. This proactive communication reduces cancellation rates in subscriptions and increases course completion, improving testimonials and referrals.
Does the AI Agent for Digital Products work during launches?
Absolutely, and this is one of the highest value scenarios. During launches, the volume of purchases via invoice, questions about guarantees, and onboarding of new students explodes in just a few hours. The agent handles all this volume without degradation, ensuring that each new buyer receives instant support. This improves the launch experience and reduces chargebacks due to frustration with slow support.
How much does the AI Agent for Digital Products from Nexloo cost?
Nexloo offers a free trial without a credit card for digital product creators. The investment varies based on the volume of students and monthly conversations. Considering that recovering just a few invoices per week already pays for the platform, and that reducing churn preserves recurring revenue, the return on investment is positive for most active digital product creators.
Last step
Where is your launch loses sale
A short conversation to gauge how many messages your peak generates — and how many go unanswered today.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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