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WhatsApp multiple users for real estate: one number for the team, no portal leads lost

When someone requests information about a property, they ask three other agencies the same day. With one number opened by one person, the first to respond wins.

Our Clients Companies that trust the operation

+180k

Messages and media exchanged every day

+1,200

Companies that trust our solutions

+40k

Automations built on our platform

O que é WhatsApp Múltiplos Usuários para Imobiliárias

The WhatsApp Multiple Users for Real Estate by Nexloo allows multiple agents to use the same WhatsApp number simultaneously, tailored to the specific needs of agents and real estate companies. With a solution developed for the real estate sector, your team automates property lead management and focuses on what really matters: selling and renting properties.

Real estate companies face unique communication and customer relationship challenges. The complete Nexloo support platform addresses these challenges with accessible technology, quick setup, and proven results from hundreds of agents and real estate companies across Brazil.

Results

Benefícios do WhatsApp Múltiplos Usuários para Imobiliárias

What changes at the real estate agency when portal leads no longer wait for someone with a phone.

3x

Increased productivity in real estate

WhatsApp Multiple Users for Real Estate eliminates repetitive manual tasks and allows your team to focus on selling and renting properties efficiently.

80%

Reduced response time

Respond to agents and real estate companies instantly at any time, leaving no message unanswered.

24/7

Full availability for agents and real estate companies

Clients in the real estate sector receive immediate responses even outside business hours.

45%

Increased customer satisfaction

Quickly resolve inquiries and requests from agents and real estate companies, enhancing the customer experience.

Features

Funcionalidades do WhatsApp Múltiplos Usuários para Imobiliárias

Recursos projetados para transformar o atendimento no segmento de imobiliárias.

Multiple agents on one number

The entire team responds using the same WhatsApp number without conflicts, with individual identification for each operator.

Automatic conversation distribution

New messages are distributed among available agents following capacity and specialty rules.

Unified conversation history

Any agent can access the complete client history, ensuring continuity even during transfers.

Real-time supervision dashboard

Managers monitor volume, response time, and individual performance of each agent on the dashboard.

Shared quick responses

A bank of ready responses accessible by the entire team to expedite recurring support without losing personalization.

Internal notes between agents

Add private notes in conversations to contextualize colleagues before transfers or escalations.

One number, as many agents as needed

The whole team works on the same WhatsApp number, each person with their own login and registration. No phones on the desk and no limit on connected devices.

Distribution by queue, department, or portfolio

Rotation among those available, forwarding by subject or returning to the agent who already spoke with that client. The rule is yours, and it runs without anyone filtering.

Prevention against duplicate service

When someone takes over the conversation, it leaves the queue of others. Two people responding to the same customer with different information becomes impossible.

Transfer with the history included

Transferring the conversation to another department carries everything that has been said, including internal notes. The client does not need to start explaining again with each transfer.

Internal notes invisible to the client

The team communicates within the support system, tagging colleagues, without opening a second tool and without the risk of the observation leaking to the customer.

Real-time supervision

The manager monitors ongoing conversations, adds an internal note when they need to correct the course, and takes over the service if necessary.

Business hours by queue

Outside of business hours, each queue responds differently: out-of-office message, referral to on-call, or scheduling a return. Configured once.

Tags and attributes by conversation

Subject tags, priority, and stage, plus custom fields like Tax ID or contract number. This is what makes the filter and report exist later.

Stalled conversation alert

Conversations without response for longer than the limit you set appear marked for the manager, before the client inquires.

Comece a usar WhatsApp Múltiplos Usuários para Imobiliárias

Peça um diagnóstico gratuito e descubra como o WhatsApp Múltiplos Usuários pode transformar seu atendimento.

Segments

Para quem é o WhatsApp Múltiplos Usuários para Imobiliárias

The real estate operation formats that benefit the most from a shared number.

corretores e imobiliárias de pequeno porte

Equipes de 2-10 pessoas

Lack of organization in property lead management causes lost opportunities and daily rework.

corretores e imobiliárias em crescimento

Equipes de 10-50 pessoas

Increasing demand volume exceeds the team's capacity to sell and rent properties with quality.

corretores e imobiliárias com múltiplas unidades

Operações com 3+ locais

Standardizing service across branches and maintaining uniform quality is challenging without centralization.

Sales teams with split accounts

Starting from 3 users

They need the known client to return to their original representative, without two salespeople competing for the same conversation.

Receptions and scheduling centers

Starting from 3 users

They receive scheduling, rescheduling, and confirmations on the same number and need urgency to not fall behind routine.

Support with service levels

Starting from 3 users

They escalate tickets between levels and cannot lose the context of what has already been attempted in the handoff.

Operations with service audit

Starting from 3 users

They need to know who said what and when, with a record that survives the departure of the person who assisted.

Deals with on-call and schedule

Starting from 3 users

They rotate the team in shifts and need the conversation to follow the responsible person, not the device.

Companies with distinct departments

Starting from 3 users

Handles fiscal, commercial, and financial inquiries through the same number and requires separate queues by topic.

Networks with multiple locations

Starting from 3 users

They want to standardize brand service without giving up central control over deadlines and quality.

Seasonal high volume operations

Starting from 3 users

They have peaks concentrated on specific dates that a single device cannot handle.

Remote or distributed teams

Starting from 3 users

They need anyone, from anywhere, to see the same queue and the same history.

What sets us apart

Por que escolher Nexloo para Imobiliárias

What's included in the plan for real estate agencies that communicate via WhatsApp.

  1. Single number for the entire team

    Clients communicate with just one number, avoiding confusion with personal contacts of sellers or agents.

  2. No need for extra devices

    Works 100% in the cloud via browser, without needing multiple phones or additional SIM cards.

  3. Seamless transfer between agents

    Transfer conversations between agents without the client noticing the switch, maintaining complete context.

  4. Integrated with the complete Nexloo platform

    Combine WhatsApp multi-agents with CRM, AI chatbot, and mass messaging in the same tool.

Ecosystem

Integrations that simply work.

Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it

Where the conversation flows to

  • Parceiro OficialMeta
  • Zapier
  • HubSpot
  • Salesforce
  • RD Station
  • Pipedrive
  • API REST

Where the lead comes from, and where the team works after

  • Mais pedidaMeta Ads
  • Google Ads
  • Meta Lead Forms
  • Google Sheets
  • Google Calendar
  • Shopify
  • Slack

What's changing

Portal leads cool off. in minutes, not days.

Those who request information about a property have asked three other agents on the same day. The agent who responds first schedules the visit; the others receive "I've resolved it, thank you." In a number that one person opens at a time, this is a lottery.

The operation, compared

Scenario
  • Portal leads responded in 10 min — today26%
  • Portal leads responded in 10 min — with Nexloo88%+62 p.p.
  • Rescheduled visits without notifying the agent — today31%
  • Rescheduled visits without notifying the agent — with Nexloo6%−25 p.p.

Illustrative scenario, not customer measurements. The percentages are meant to compare the two ways of working and vary according to each company's process. The example considers a real estate agency with three agents receiving leads from portals and listings.

In practice

How the team of brokers divides the interested parties

Distributing property leads is not blind rotation: rentals and sales are different conversations, and an interested party who has already spoken with an agent needs to go back to them.

  1. The interested party enters with the property as well.

    The message goes into the queue already marked with the source ad, not as a "hi" without context.

  2. Rental and sale follow different paths

    The distribution separates the two portfolios and returns the known contact to the broker who has already assisted them.

  3. The visit is recorded

    Date, property, and what the interested party thought remain in the contact — and not in the memory of the person who handled it.

  4. The management sees the portfolio

    Inactive leads, unreturned visits, and open proposals appear on the dashboard, by broker.

FAQ

Before connecting the team on the same number.

The most common questions about portal lead distribution, broker portfolios, and visit history.

How does WhatsApp Multiple Users for Real Estate work in practice?

The WhatsApp Multiple Users for Real Estate by Nexloo was specifically developed to meet the needs of the real estate sector. The solution allows multiple agents to use the same WhatsApp number simultaneously, tailored for agents and real estate companies. In practice, agents and real estate companies can set up the tool in minutes, connecting their support channels and customizing flows for property lead management. The system learns from interactions and becomes more efficient over time, allowing your team to focus on selling and renting properties instead of repetitive operational tasks.

Does WhatsApp Multiple Users for Real Estate have a free plan for agents and real estate companies?

Yes, Nexloo offers a 7-day free trial with full access to WhatsApp Multiple Users for Real Estate for agents and real estate companies. Professionals in the real estate sector can set up the system, connect preferred channels, and test with real demands for property lead management without financial commitment. No payment information is required to get started. After the trial, flexible plans cater to everything from individual offices to networks with multiple units, scaling as needed. Our team supports agents and real estate companies throughout the evaluation, ensuring full utilization of the available resources for the sector.

How do I connect WhatsApp Multiple Users for Real Estate to the systems I already use?

Connecting WhatsApp Multiple Users for Real Estate with tools used by agents and real estate companies is done without the need for programming. Nexloo offers ready connectors via Zapier and webhooks for the most popular systems in the real estate sector, as well as a RESTful API for specific integrations. Property management, scheduling, financial, and marketing software can be directly integrated. For agents and real estate companies with proprietary systems, the API documentation allows technical teams to create custom connections. Our technical support assists with each integration at no additional cost.

How long does it take to set up WhatsApp Multiple Users for Real Estate?

The initial setup of WhatsApp Multiple Users for Real Estate for agents and real estate companies takes between 10 and 30 minutes for the basic version. The process includes creating an account, connecting communication channels, and customizing automatic messages for the real estate sector. Advanced features such as complex automations and integrations with specific systems for agents and real estate companies may take 1 to 3 days for complete setup. Nexloo provides pre-configured templates for the real estate sector that significantly speed up the initial setup and reduce the learning curve.

Is WhatsApp Multiple Users for Real Estate safe for client data in the real estate sector?

Absolutely. WhatsApp Multiple Users for Real Estate meets specific security requirements for agents and real estate companies, operating in full compliance with LGPD. Communications are protected by encryption at all stages. Granular access control allows defining which employees can view sensitive client data in the real estate sector. Features such as automatic consent, opt-out, and data deletion meet regulatory obligations without operational effort. Servers with international certifications provide additional protection for information handled by agents and real estate companies.

What is the difference between WhatsApp Multiple Users for Real Estate and alternative solutions?

For agents and real estate companies, alternatives typically use unofficial WhatsApp Web or extensions that risk banning. WhatsApp Multiple Users for Real Estate operates via authorized infrastructure with professional features developed for the real estate sector: intelligent distribution among agents specialized in property lead management, individual performance metrics, configurable queues by demand type, and integration with tools already used by agents and real estate companies. It is professional WhatsApp management, not just shared access.

How soon will I see results using WhatsApp Multiple Users for Real Estate?

Initial results with WhatsApp Multiple Users for Real Estate are visible within the first 48 hours, especially in response speed and organization of support for agents and real estate companies. Productivity metrics and reduction of manual tasks appear in the first week of active use. Impact on revenue and client retention in the real estate sector typically consolidates between 2 and 4 weeks, as the team masters the tool and automations are refined. Positive ROI is often achieved within the first month for operations with a regular volume of interactions.

Last step

Where is your portfolio loses interested party

A short conversation to map how many portal leads go cold before anyone responds — and what changes with a queue.

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No commitment. One conversation to map where your operation is losing sales.

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