80%
Reduction in customer wait time
Basic inquiries and operations resolved in seconds by the agent without queue.
AI Agent for Financial Services: Routine Moves Forward, Analysis Proceeds
Half the volume is routine queries, the other half needs authority. When both are in the same queue, analysis delays — and clients demand deadlines.
Our Clients Companies that trust the operation
+180k
Messages and media exchanged every day
+1,200
Companies that trust our solutions
+40k
Automations built on our platform
O que é Agente de IA para Serviços Financeiros
The AI Agent for Financial Services from Nexloo automates the most frequent interactions between financial institutions and their clients. Balance inquiries, credit simulations, investment information, and transaction support represent a massive volume of service that can be resolved instantly by AI.
Financial institutions face demands for fast service in a sector where security and regulatory compliance are crucial. The agent delivers speed without compromising compliance. Connected to the Nexloo omnichannel platform, it serves via WhatsApp, chat, and app securely.
Results
Benefícios do Agente de IA para Serviços Financeiros
What changes in the operation when the routine stops competing with urgent matters for attention.
65%
Fewer calls to the call center
Volume of calls for balance inquiries, invoices, and operation status absorbed by the agent.
24/7
Uninterrupted financial service
Clients can check balances, invoices, and perform basic operations anytime without waiting.
3x
More credit simulations processed
The agent conducts pre-analysis and simulations instantly, filtering eligible clients for human contact.
Features
Funcionalidades do Agente de IA para Serviços Financeiros
Recursos projetados para transformar o atendimento no segmento de serviços financeiros.
Balance and statement inquiry
Clients can check account balance, recent transactions, and summarized statements directly via secure chat.
Automated credit simulation
Presents loan and financing conditions based on the client's profile and history.
Second copy of invoice and boleto
Generates and sends second copies of credit card invoices and overdue boletos instantly via WhatsApp.
Card blocking and unblocking
Clients can request preventive card blocking via chat in case of loss or suspected fraud.
Secure identity authentication
Identity validation through multiple factors before granting access to sensitive information.
Conversational context memory
The agent remembers information from previous interactions with the same contact for continuous and personalized conversations.
Training through your knowledge base
The agent learns from their documents, price lists, policies, and website pages. The responses come from what your company wrote, not from generic internet knowledge.
Qualification through sequential questions
Instead of a disguised form, the agent guides the conversation: each response defines the next question, and what they discover becomes a filled field in the contact.
Handoff with context for the human
When the conversation needs human input, it reaches the agent with the entire history and a summary of what has already been gathered — no one asks the customer to repeat their story.
Configurable escalation rules
You define what the agent never responds to alone: out-of-table values, complaints, cancellation requests. Anything on the list goes straight to a person.
Conversation memory between sessions
The customer who returns two weeks later doesn't start from scratch. The agent picks up where they left off, with what has already been agreed upon and what is still pending.
Brand's tone of voice and vocabulary
Formal or casual, with or without emoji, using the terms your market uses. The agent writes like your company writes, not like a generic assistant.
Subject limits and secure response
Outside of what was trained, the agent doesn't make things up: they say they'll confirm and forward. It's the difference between a reliable assistant and one that invents prices.
Scheduling within the conversation
The agent checks availability, offers time slots, and confirms without switching apps. The client leaves the conversation with the appointment booked.
Sending documents and media
Catalog, price list, contract, invoice, or instructional video: the agent sends the right file at the moment they respond to the inquiry.
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Segments
Para quem é o Agente de IA para Serviços Financeiros
Financial operations that benefit the most from an AI agent in the routine layer.
Fast-growing fintechs
Operations with 50k+ active clients
Customer base is growing rapidly, but support team does not scale at the same speed without exploding costs.
Credit cooperatives
Institutions with 10k+ members
Cooperative members demand personalized service that the cooperative's structure cannot provide at scale.
Bank correspondents and financial institutions
Companies with their own credit products
Leads interested in credit need quick simulations that the sales team cannot attend to all.
Sales and pre-sales operations
Starting from 3 users
They need to respond to the lead within the first few minutes and enter the human conversation already knowing the size, pain, and urgency.
Scheduling and confirmation
Starting from 3 users
They schedule, reschedule, and confirm all day long — repetitive tasks that consume the team and require no judgment.
Support and post-sale
Starting from 3 users
They receive the same question hundreds of times a month and need to reserve the human team for what is truly specific.
Billing and negotiation
Starting from 3 users
They need to approach at scale, record what was agreed, and escalate to a person when the negotiation deviates from the standard.
Recruitment and HR
Starting from 3 users
Handles candidates, collects documents, and explains benefits — high volume, low variation conversations.
Health and wellness services
Starting from 3 users
Handles appointment requests, exam results, and preparation guidance outside of business hours, when the reception is already closed.
Retail and e-commerce
Starting from 3 users
They concentrate pre-purchase questions and order tracking, with peaks on commercial dates that a fixed team cannot absorb.
Professional services and education
Starting from 3 users
They screen interested candidates and respond to the same list of questions before any conversation is worth a specialist's time.
Deals with long consultative selling
Starting from 3 users
They have cycles of weeks and need to keep the interested party warm between each human contact, without relying on someone to remember.
What sets us apart
Por que escolher Nexloo para Serviços Financeiros
What's included in the plan for financial operations that communicate via WhatsApp.
Security compliant with the financial sector
Multifactor authentication, encryption, and audit logs meet regulatory requirements of the sector.
Compliance with regulations
Responses and processes follow guidelines from the Central Bank and regulations of the Brazilian financial sector.
Scalability for millions of clients
Architecture prepared for massive volume of simultaneous inquiries without performance degradation.
Personalization by client profile
Differentiated service by segment: retail, high income, legal entity, or cooperative with appropriate communication.
Ecosystem
Integrations that simply work.
Connect Nexloo to the tools you already run on, without friction — more than 5,000 apps available to extend your support hub and automate the work around it
Where the conversation flows to
- Parceiro OficialMeta
- Zapier
- HubSpot
- Salesforce
- RD Station
- Pipedrive
- API REST
Where the lead comes from, and where the team works after
- Mais pedidaMeta Ads
- Google Ads
- Meta Lead Forms
- Google Sheets
- Google Calendar
- Shopify
- Slack
What's changing
Analyst responding "What’s the deadline?"
In financial services, half of the volume is routine inquiries and the other half requires escalation. When both fall into the same queue, it's the analysis that gets delayed — and the deadline is exactly what the customer demands.
In practice
How the agent operates within the limits
In a regulated operation, unlimited autonomy is a risk. The agent responds exactly to what they were authorized to respond, and everything they do is recorded.
Recognizes and classifies
The contact is identified and the request goes into the right area's queue, with the previous history attached.
Answers routine inquiries
Status, deadline, list of documents, and current conditions are provided instantly, with the real data from the system.
Stops at the boundary of authority
Approval, exception, contestation, and any credit decision go to those who have the authority to decide.
Leaves a trail of everything.
Each message has an author and timestamp, and the history does not leave the company when someone leaves the team.
FAQ
Before opening the customer channel.
The most common questions about audit trails, thresholds, sensitive data, and the limits of agent responses.
How does the AI Agent for Financial Services ensure information security?
The AI Agent for Financial Services implements multifactor authentication before granting access to any sensitive information. The client must confirm identity via CPF, date of birth, and a code sent via SMS. All communications are encrypted, and access logs are maintained for auditing. The system meets the Central Bank's requirements for digital service channels.
Can the AI Agent for Financial Services perform credit simulations?
Yes, the agent conducts basic credit simulations based on parameters such as desired amount, term, and reported income. It presents estimates of installments and rates according to available products. For formal approval, it directs the client to a complete credit analysis with the team. This pre-qualification by the agent significantly increases the conversion rate because it filters eligible clients before human contact.
Does the AI Agent for Financial Services comply with regulatory compliance?
Yes, the system is designed to meet regulations of the Brazilian financial sector. Responses follow guidelines from the Central Bank for digital communication. Personal and financial data are handled according to LGPD. Acceptance terms and consents are collected when necessary. Complete logs of all interactions are maintained for the regulatory period for auditing and potential disputes.
Can the AI Agent for Financial Services send invoices and boletos?
Yes, after client authentication, the agent generates and sends second copies of credit card invoices and bank boletos directly via WhatsApp in PDF format or secure link. The client can request detailed or summarized invoices, check due dates and minimum amounts. For overdue payments, the agent can inform updated amounts with charges and offer installment options.
Does the AI Agent for Financial Services work with different financial products?
Yes, the agent is configurable for different product lines: checking accounts, credit cards, loans, investments, insurance, and consortia. Each product has its service flow, available information, and specific business rules. The agent identifies which product the client wants to address and automatically directs them to the appropriate flow.
How much does the AI Agent for Financial Services from Nexloo cost?
Nexloo offers specific commercial modeling for the financial sector with a free trial for evaluation. The investment is calculated based on the volume of interactions and necessary security features. Considering that the cost of human service in the financial sector is significantly high and the volume is massive, the savings per automated interaction generate significant returns even in the first month of operation.
Last step
Where is your operation loses deadline
A short conversation to gauge how much of your analysts' time goes to routine inquiries.
- No credit card
- Set up in 5 minutes
- Cancel whenever you like
Request your free assessment
No commitment. One conversation to map where your operation is losing sales.
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